Payment and shipping
This website is owned and operated by Art Works 22.
Payment
We currently accept direct bank deposit and credit card payment by phone as the only methods of payment. Full payment must be received by us before goods will be dispatched. All goods remain the property of Art Works 22 until paid for in full.
Order cancellation and refunds policy
A minimum of 24 hours notice is required if you wish to cancel your order. Notification of cancellation can be made in person, via email (sales@artworksonline.com.au), and/or by phone ((07) 3398 8688 ). Once Your payment has been cleared, the option to cancel and refund any monies is at our sole discretion. No refunds shall be offered, where a Service is deemed to have begun and is, for all intents and purposes, underway.
Shipping
Your order will be shipped via Couriers Please unless noted otherwise. It is your obligation to enter the correct delivery address details at the time of ordering. Should you enter the wrong address, we are not obliged to re-send the order to the correct address at our expense.
While we do provide you with an estimated date for delivery and while we make every effort to deliver within this timeframe, all dates specified are estimates only and we will not accept liability for any loss or damage arising from a late delivery.
If your order has been lost in transit, we may not despatch a replacement item immediately. Replacement items will be despatched according to our discretion.
Return of damaged goods
Except where required by law, you must return damaged goods within 14 days of receipt. In the event that you receive a defective or damaged product, we will refund the original product price and delivery via the original method of payment. Alternatively, if you request a replacement, we will despatch your replacement item (subject to availability) once we receive the return, at our cost.
Payment and shipping conditions are in addition to our standard terms and conditions.